Bill McDermott

ServiceNow Selects Claude as Default Model for Build Agent and Enterprise AI Platform

ServiceNow has chosen Claude as the default model for its Build Agent coding and automation product and as a preferred model across the ServiceNow AI Platform, which processes over 80 billion enterprise workflows annually. The partnership includes internal deployment of Claude and Claude Code to ServiceNow's 29,000+ employees, with reported 95% reduction in seller preparation time. Claude Opus 4.5 is highlighted as leading medical benchmarks, targeting healthcare and life sciences agentic applications including claims authorization. ServiceNow expects Build Agent usage to quadruple over the next 12 months.