agentforce-70698904·2 events·first seen Aliases: Agentforce
Salesforce has partnered with Anthropic to make Claude 3.5 Sonnet, Claude 3 Opus, and Claude 3 Haiku available to Salesforce customers through Amazon Bedrock via a Bring Your Own LLM feature. The integration enables Claude to power custom AI experiences and Agentforce Agent actions across CRM use cases including sales, marketing, customer service, healthcare, and financial services. Claude models are accessible through Einstein Studio and operate within Salesforce's Einstein Trust Layer for security and compliance. This expands Anthropic's enterprise distribution through a major CRM platform with a large existing customer base.
Anthropic and Salesforce have announced an expanded partnership making Claude a preferred foundational model for Salesforce's Agentforce platform, with a focus on regulated industries including financial services, healthcare, cybersecurity, and life sciences. Claude operates within Salesforce's virtual private cloud trust boundary via Amazon Bedrock, making Anthropic the first LLM provider fully integrated within that boundary. The partnership also includes Salesforce deploying Claude Code across its global engineering organization, a bidirectional Slack-Claude integration via MCP server, and plans to co-develop industry-specific AI solutions starting with financial services. Early adopters include RBC Wealth Management and CrowdStrike.