EMPATH

EMPATH: Multilingual multi-turn safety benchmark for emotional-support chatbots reveals score inflation and run-to-run reliability failures

EMPATH is a new arXiv benchmark for evaluating the safety of emotional-support chatbots, using an auditor model to generate multi-turn crisis conversations and a calibrated judge model to score transcripts across 19 metrics in five dimensions. Built for Mexican Spanish and US English, the benchmark surfaces score inflation on 10 of 19 metrics under uncalibrated rubrics and finds that run-to-run reliability is a per-model safety property: one model swings 2–10 points on a crisis metric across identical reruns, and DeepSeek V4 Pro produces different conversations at temperature 0. Evaluation of three frontier models shows aggregate scores within 0.74 points but per-metric divergences up to six points, with rankings stable across a cross-family judge at 93% within ±1.