ENPMR-Bench

ENPMR-Bench: Benchmarking Proactive Memory Retrieval for Emotional Support Agents

This paper introduces ENPMR-Bench, a benchmark for evaluating Emotional Need-aware Proactive Memory Retrieval in memory-augmented language agents deployed for emotional support applications. The benchmark includes over 1,800 memory-augmented dialogues grounded in Maslow's hierarchy of needs, with structured mappings between emotional needs and supportive memory types. Experiments show that both embedding-based and LLM-driven retrieval paradigms fall significantly short of golden memory conditions on empathy scores, and while chain-of-thought prompting helps, a substantial performance gap remains. The work highlights a systematic gap in current agent memory systems when applied to affective rather than purely factual retrieval tasks.